Last Updated:25.10.2025
At Wick & Flames, we aim to ensure that your candles reach you safely and promptly. This Shipping Policy explains our delivery timelines, carriers, and order processing details.
1. Order Processing Time
- Orders are processed within 1–2 business days after successful payment confirmation.
- You will receive an email or SMS notification once your order has been dispatched.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Partners
We work with trusted delivery partners to ensure reliable service:
- India Post
- Blue Dart
- DHL
3. Delivery Timelines
- Within India: 3–5 business days
- International Orders: 7–15 business days
Please note: Delivery times may vary based on destination, customs procedures, or courier delays.
4. Shipping Charges
- Shipping charges are calculated at checkout based on weight, delivery location, and selected courier.
- From time to time, we may offer free shipping promotions — these will be clearly mentioned on our website.
5. International Shipping
- We ship internationally using DHL and other trusted logistics partners.
- Customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country.
- We cannot be held responsible for customs delays once the package has left India.
6. Tracking Your Order
- Once shipped, you will receive a tracking number and link via email or SMS.
- You can track your order directly on the courier’s website (India Post, Blue Dart, or DHL).
7. Incorrect or Incomplete Address
- Please double-check your shipping details at checkout.
- We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address, reshipping charges may apply.
8. Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photos of the item and packaging.
- If your order is lost in transit, we will coordinate with the courier to resolve the issue.
- We may offer a replacement or refund based on the investigation outcome.
9. Contact Us
For any questions regarding shipping, please contact us at:
📧wicksnflames@gmail.com
📍Karnataka, India