Last Updated:25.10.2025
Thank you for shopping with Wick & Flames.
We take pride in the quality of our candles and want you to have a pleasant experience with every purchase.
Please read our Return & Refund Policy carefully to understand how we handle returns, replacements, and refunds.
1. Eligibility for Returns
We accept returns only for damaged or defective products.
To qualify for a return or refund:
- You must notify us within 2 days of receiving your order.
- The item must be unused, in its original packaging, and accompanied by proof of purchase (order confirmation or invoice).
- You must provide a clear photo or video showing the damage or defect.
2. Items Not Eligible for Return
We do not accept returns or refunds for:
- Products that have been used or altered
- Custom-scented or personalized candles (unless damaged)
- Items returned without prior communication or approval
- Damage caused by mishandling or misuse after delivery
3. How to Request a Return or Refund
To start a return or refund request:
- Email us at wicksnflames@gmail.comwithin 2 days of delivery.
- Include your order number, photo/video evidence, and a short description of the issue.
- Our team will review your request and respond within 2 business days with next steps.
If approved, you may be asked to:
- Return the product (if required), or
- Receive a replacement or refund directly.
4. Refund Process
Once your return is approved:
- Refunds are issued to the original payment method used during checkout.
- Please allow 5–7 business days for the amount to appear in your account, depending on your payment provider.
5. Shipping Costs
- If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping cost.
- For all other cases, return shipping costs are the customer’s responsibility.
6. Damaged During Transit
If your order arrives damaged due to shipping, please contact us immediately with photos of:
- The damaged item
- The packaging (including shipping label)
We will assist you with a replacement or refund based on the situation.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
📧wicksnflames@gmail.com
📍Karnataka, India