Last Updated:25.10.2025
Wick & Flames (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about our customers and visitors to our website https://www.wicksnflames.com (“Website”).
By using our Website or making a purchase, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information from you only when necessary to process your order or provide our services.
The types of information we may collect include:
- Personal details: Name, email address, phone number, and billing/shipping address
- Payment details: Processed securely through Razorpay (we do not store your card or bank details)
- Order information: Product selections, quantities, order value, and transaction date
- Communication: Any messages or inquiries you send to us
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your purchase, delivery, or support requests
- To improve our website, products, and customer service
- To comply with legal and tax obligations
We do not use your personal data for marketing or advertising purposes without your consent.
3. Payments
All online payments are handled securely by Razorpay, a trusted third-party payment gateway.
Razorpay may collect and process payment information in accordance with its own privacy policy.
We do not store or access your card or banking details on our servers.
For more details, you can review Razorpay’s Privacy Policy at:
https://razorpay.com/privacy/
4. Cookies
Our Website may use cookies (small text files stored on your browser) to improve your browsing experience.
You can adjust your browser settings to disable cookies, but some parts of the Website may not function properly.
5. Information Sharing
We do not sell, rent, or trade your personal information.
We may share limited data only with trusted service providers who assist us in operating our business, such as:
- Razorpay (payment processing)
- India Post, Blue Dart, and DHL (shipping and delivery)
These third parties are required to maintain the confidentiality and security of your information.
6. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your transaction,
- Comply with legal or tax requirements, or
- Resolve any disputes.
After that, your data will be securely deleted or anonymized.
8. Your Rights
You have the right to:
- Access or request a copy of your personal data
- Request correction or deletion of inaccurate data
- Withdraw consent (where applicable)
To exercise these rights, please contact us at wicksnflames@gmail.com.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on our Website, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧wicksnflames@gmail.com
📍Karnataka, India