Last Updated:25.10.2025
Welcome to Wick & Flames (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://www.wicksnflames.com (the “Website”) and the purchase of products offered through it. By accessing or using our Website, you agree to be bound by these Terms.
1. General Information
- Business Name: Wick & Flames
- Location: Karnataka, India
- Governing Law: Laws of India (jurisdiction in Karnataka courts)
If you do not agree with these Terms, please do not use our Website or purchase our products.
2. Products and Services
Wick & Flames sells candles, including custom-scented and gift-message options.
All products are handmade and may have slight variations in colour, scent, or appearance, which are natural and not considered defects.
3. Orders and Payments
- All payments are processed securely through Razorpay, which accepts major cards, UPI, and digital wallets.
- Prices are listed in INR (₹) unless otherwise stated.
- Orders are subject to availability. We reserve the right to cancel or refuse an order at our discretion.
4. Shipping and Delivery
- Domestic shipping (India): 3–5 business days
- International shipping: 7–15 business days
- Shipping carriers: India Post, Blue Dart, and DHL
- Delivery times may vary depending on destination and courier performance.
- Customers are responsible for providing accurate shipping details. We are not liable for delays or losses due to incorrect addresses.
5. Returns and Refunds
- Returns and refunds are accepted only for damaged or faulty products.
- Customers must notify us within 2 days of receiving the product with proof of damage (e.g., photo).
- Refunds will be processed to the original payment method once the return is approved.
- We do not accept returns for change of mind or used products.
6. Intellectual Property
All content on this Website—including logos, images, product descriptions, and design—is the property of Wick & Flames and protected by applicable copyright and trademark laws.
No part of the Website may be reproduced, copied, or reused without our written permission.
7. User Accounts
- Customers may checkout as guests or create an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- We reserve the right to suspend or terminate any account involved in fraudulent or abusive activity.
8. Candle Safety & Product Disclaimer
- Always place candles on a stable, heat-resistant surface.
- Never leave a burning candle unattended.
- Keep candles away from children, pets, drafts, and flammable materials.
- Stop use when ½ inch of wax remains to prevent overheating or glass breakage.
- We are not responsible for any injury or damage resulting from misuse or failure to follow safety instructions.
9. Privacy and Data
We collect personal information (such as your name, email, and shipping address) only for order processing and delivery.
We do not sell, rent, or share your information for marketing purposes without consent.
For more details, please refer to our Privacy Policy.
10. Limitation of Liability
- To the fullest extent permitted by law, Wick & Flames shall not be liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the amount paid for the product purchased.
- We make no warranties beyond those required under Indian law.
11. Changes to These Terms
We may update these Terms from time to time.
When we do, we will:
- Post the updated version on our Website, and
- Notify customers by email if they have an account with us.
Continued use of the Website after changes means you accept the updated Terms.
12. Dispute Resolution
These Terms are governed by the laws of Karnataka, India.
Any dispute shall be subject to the exclusive jurisdiction of courts in Karnataka.
13. Contact Us
If you have any questions about these Terms, please contact us at:
📧wicksnflames@gmail.com
📍Karnataka, India